22 - 24 Oktober 2018 | Berlin, Deutschland
Nutzen Sie den Austausch zu folgenden Themen:
Lernen Sie, wie Sie das Top-Management für UX begeistern: Weg von „Requirements", hin zu einem ganzheitlichen Service Thinking
Automation und Daten Management: 360°, um den Kunden zu erreichen und noch personalisierter zu werden.
Erfahren Sie, wie Sie den Erfolg messen.
Erzielen Sie einen Mehrwert durch Artificial Intellience - Wo lohnt es sich, jetzt zu investieren?
Personas - Erfahren Sie, wie man sie am Leben hält und sicher stellt, dass sich die Personas entwickeln, wenn sie die Kunden entwickeln. Weg von Artefakten, hin zu realen Kunden?
Sprecher
Nick Allgaier
Product Development Passenger Services
Lufthansa Group
Product Development Passenger Services
Lufthansa Group
Max Amordeluso
Head of New Technologies
Amazon
Head of New Technologies
Amazon
Barbara Baminger
Head of Customer Experience Management
A1 Telekom Austria AG
Head of Customer Experience Management
A1 Telekom Austria AG
Javier Andrés Bargas-Avila
Head of UX Research, Google Cloud Platform
Google
Head of UX Research, Google Cloud Platform
Daniel Boos
Head of User Experience
SBB IT
Head of User Experience
SBB IT
Christoph Eikmeier
Team Lead UX/UI Design
Chefkoch GmbH
Team Lead UX/UI Design
Chefkoch GmbH
Sebastien Fabre
Head of UX
Fujitsu
Head of UX
Fujitsu
Jenni Juvonen
Product Specialist
Zalando
Product Specialist
Zalando
Rachel Kerr
User Experience Manager
Thomas Cook Touristik GmbH
User Experience Manager
Thomas Cook Touristik GmbH
Oliver Kleimann
Head of Customer Experience Management
1&1 Internet SE
Head of Customer Experience Management
1&1 Internet SE
Johannes Klostermann
Head of Innovation and User Experience
Wolters Kluwer
Head of Innovation and User Experience
Wolters Kluwer
Olga Kostenchuk
Senior User Experience Manager
Thomas Cook Touristik GmbH
Senior User Experience Manager
Thomas Cook Touristik GmbH
Dr. Tim Krämer
Head of Customer Experience Management
BAUR Versand
Head of Customer Experience Management
BAUR Versand
Benjamin Lenz
UX-Designer
Traveltainment
UX-Designer
Traveltainment
Daniel Ley
Lead UX-Strategist
Traveltainment
Lead UX-Strategist
Traveltainment
Christina Martin
COO
TUI Operations GmbH
COO
TUI Operations GmbH
Erik Meierhoff
Leiter B2B Business
idealo internet GmbH
Leiter B2B Business
idealo internet GmbH
Stefan Michels
Director Customer Service & Experience Germany
QVC Call Center GmbH & Co. KG
Director Customer Service & Experience Germany
QVC Call Center GmbH & Co. KG
Martina Mitz
Product Experience Lead (former)
Stepstone
Product Experience Lead (former)
Stepstone
Benjamin Reimann
Head of Customer Experience Management
Tecan Trading AG
Head of Customer Experience Management
Tecan Trading AG
Stephan Riess
Head of User Experience Design
1&1 Mail and Media
Head of User Experience Design
1&1 Mail and Media
Peter Rozek
Digital/eBusiness Strategist
TÜV Rheinland
Digital/eBusiness Strategist
TÜV Rheinland
Claudia Schmidtke
Head of UX
Idealo Internet GmbH
Head of UX
Idealo Internet GmbH
Diana Schröter
Head of Customer Service
N26 Bank
Head of Customer Service
N26 Bank
Oytun Eren Sengul
Google Developer Expert on UX
Google
Google Developer Expert on UX
Robert Siuda
Head of UX
Pinion Digital GmbH
Head of UX
Pinion Digital GmbH
Remy Soni
Head of Customer Experience / Growth Market
Inkitt (formerly Groupon)
Head of Customer Experience / Growth Market
Inkitt (formerly Groupon)
Media Partners
